Our Commitment to Our Clients During the COVID-19 Crisis
Animal Inn Pet Resort & Spa COVID-19 Update – May 5, 2020
We have resumed normal business hours and are now currently open for all daycare, boarding and grooming services. We are not currently doing in-home training sessions until the governor’s restrictions have been lifted but we are doing board and trains, modified private training sessions at our facility and training consults over the phone. Per the governor’s orders, we are only doing curbside pick-up and drop-off during this time. When you arrive, please place one of our blue slip leashes on your dog and remove their collars, harnesses and leashes. Then give us a call and we will meet you at our door. Please note that we do have a COVID-19 preparedness plan in place and are taking steps to ensure you and your fur family’s safety such as taking daily employee temperatures, frequent cleaning of surfaces and having staff wear masks at all times. If you would like to see our full COVID-19 plan or have any questions for us please don’t hesitate to ask!
Thank you and we look forward to seeing you all soon!
Animal Inn Pet Resort & Spa COVID-19 Update – April 22, 2020
We are resuming regular daily operating hours for Dog Daycare beginning immediately:
6:00am to 6:00pm
Daily Dog Boarding Hours are now:
8:00am to 6:00pm
We will resume Grooming services on May 5th.
Our services will continue to be limited to essential employees only and limited to no contact drop offs and pickups, but these can be at anytime.
Animal Inn Pet Resort & Spa COVID-19 Update – April 13, 2020
We are currently open for daycare and boarding for essential employees and for those that need assistance in caring for their pet. We are currently still making appointments for training and grooming, which we are currently closed but scheduled to re-open on May 14th per the governor’s orders.
Our hours for drop-offs and pick-ups are temporarily changed to 6-9:30am for drop-offs and 5-6pm for pick-ups. If you have restrictions that do not allow you to drop off or pick up during these times, please call for accommodations.
We are also doing contactless drop-off and pick-up.
- Dogs are put in a crate in the lobby by the owner, the owner then calls to let us know that the dog is there and we come up to get them once the owner is gone.
- Payment transactions are all done over the phone.
- For pick-ups, owners call us to let us know they are in the parking lot. We then put their dog in the crate and they come in the lobby once we are gone.
- We are of course disinfecting door handles, crates, hand rails, etc in between each individual as well.
Here is the official wording from the State of Minnesota regarding essential businesses and workers:
- Workers providing care (e.g., daycare or boarding) to pets are critical sector workers in the following circumstances:
- Caring for pets owned by other Critical Sector workers during their shifts
- Caring for pets needing care because the owner is physically or otherwise unable to care for animal
- Caring for pets owned by individuals who are ill or quarantined provided that contact with the owner is limited to a to a one-time pick-up until the illness or quarantine has passed
- Workers supporting pet grooming businesses are not exempt
Dear Animal Inn Pet Resort & Spa Client,
We wanted to reach out to you directly regarding the current situation we all find ourselves in. The past few weeks have been challenging for everyone, and the situation is quickly evolving as we learn more about the Coronavirus disease.
All of us at Animal Inn care about your family and take the responsibility of caring for your pets very seriously. We are vigilantly monitoring and acting upon advice from the Centers for Disease Control (CDC), the World Health Organization (WHO) and local officials to maintain a safe and healthy environment at our facility. We are currently closed keeping in line with decisions from state officials.
We have reinforced the importance of thorough hand washing with all of our staff and instructed anyone who is not feeling well to stay home and contact their health professional. In addition to our normal rigorous cleaning practices, we have heightened our cleaning and disinfecting procedures to maintain a healthy environment, with special attention to frequently used surfaces such as doorknobs and countertops.
Pet parents are understandably concerned about the COVID-19 virus as it relates to the health of their pets. WHO currently advises that there is no evidence to suggest that dogs or cats can be infected with the Coronavirus. The CDC also seconds that opinion, stating that, “At this time, there is no evidence that companion animals including pets can spread COVID-19.” However, it’s always a good idea to wash your hands after interacting with animals.
We will continue to monitor the course of the outbreak and update our response as necessary, according to all federal, state and local directives as they apply to our business. Please check our Facebook Page for the latest information. Thank you for your continued trust in us.